Public bike infrastructure

Frequently Asked Questions



Q: I really like the full self-service bicycle kiosk concept. How can I have a Bike Fixtation kiosk installed in my area?

Thanks! We recommend contacting your local bike shop, cycling organization, or transportation organization and have them contact us.

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Q: What if I want to purchase and operate my own Bike Fixtation?

Bike Fixtation can sell you a complete self-service bicycle kiosk using our in-house designed components.

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Q: Can I just buy the repair stand and/or bike pumps?

Yes! Our Public Work Stand and multiple pumps are available separately. All are great assets to cyclists.

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Q: Is this a franchise?

No, Bike Fixtation does not currently offer franchises. You will need to place your own logos and brand on the machine as well as handle all operations of your new business.

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Q: Will Bike Fixtation want a percentage of my sales?

Since this is not a franchise, Bike Fixtation will not expect to receive any of your profits or sales.

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Q: If I buy a kiosk, do I buy bike parts from you in order to stock the machine?

We can offer wholesale prices on bicycle products but you are not obligated to buy from us.

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Q: How much money can I make with a kiosk?

The revenue stream is dependent on many variables such as location, advertising, products on hand, etc. It is difficult for us to give numbers because they could be higher or lower than what you can expect. Our first locations have been very successful however and we are planning an expansion because of it. Typical payback on the equipment can be from six months to two years. As we gather more data on our own kiosk's performance, we will share what we learn. There are additional possibilities for revenue with the kiosk such as advertising on the machine to improve on the ROI.

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Q: Won't someone just vandalize the kiosk?

All of Bike Fixtation's equipment has been designed to be extremely vandal resistant. However, a small business insurance policy is recommended to cover liability and severe cases of vandalism.

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Q: Can you tell me more about the machine itself?

The vending machine used in our kiosk is an impressive piece. In our recommended configuration it holds 48 unique products on six different trays. It has a refrigeration unit and optional heater to maintain proper temperature so it can dispense drinks along with snacks and bicycle products, indoors and outdoors. It can accept payment through coins, bills, and even credit cards. Inventory and sales information is accessible online, so you can know when and what to bring before restocking the machine. Its most admirable feature however is its resistance to vandalism. The machine has a triple pane layer of glass protected by a layer of durable polyurethane. It has heavy-gauge steel reinforcement panels throughout and a dual locking mechanism for the front door.

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Q: The machine has remote auditing over cellular data network. Would you please give me more information about this system?

This system works on a cellular network and comes as a feature of the credit card reader if you choose that option. Inventory information can be checked online, and sales data is tracked as well. There is no phone line needed for installation.

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Q: Will the machine work with proprietary university cards or Google Wallet?

Yes, it can be configured for these types of systems.

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Q: What products can I fit into the machine?

The machine can be configured to vend a wide variety of products and is very modular. If you have a question on whether a product will vend, it is best to ask us.

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Q: What is the cost of a kiosk?

Please contact us for estimates based on your needs and desired location.

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Q: How much does it cost to operate the machine?

Depending on the municipality, a Bike Fixtation kiosk may need a vending permit. Vending permit costs vary by area but are typically around $30 per year. Electricity works averages $32 per month but this is usually paid by the property owner.

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Q: How do I get the location installed if I am not the property owner?

A contract is established with the property owner of your choice. Generally a contract is established with 5-15% revenue sharing in exchange for the space and electricity. In our experience, organizations are very open to the concept and it is not difficult to get an established location. Since the kiosk offers a service, more favorable terms can be negotiated.

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Q: How do you find the best locations?

We recommend locations that are along major cycling corridors and transit routes. Key attributes are high pedestrian and cycling traffic.

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Q: What if I have a problem with the equipment or it needs service? How often will the equipment need service?

Bike Fixtation is here to support our products after the sale. There is a minimum 1 year limited warranty on all equipment and a 3 year warranty on some major components. If service is needed, your nearest Bike Fixtation installation and service partner can help with service needs. The equipment is very reliable and we stock a full line of service parts.

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Q: Your literature says the machine's color options are red or black. Is it possible to change the color?

The machine's paint color cannot be changed from red or black. However, we can get your desired color by starting with a black machine and then wrapping it in colored vinyl. The only drawback is it the additional expense. The Public Work Stand can be powder coated in whatever color (other than red or black) you want for a small additional fee.

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Q: How long does it take to receive your products? What is your lead time?

Our typical lead time is three to four weeks but we can often beat that goal. It is best to contact us before your order to inquire about current delivery timelines.

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Q: Can you deliver and install this kiosk to my location?

Yes, the kiosk can be delivered and installed at your location by your nearest Bike Fixtation installation and service partner.

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Q: I am not located in the USA. Can I still purchase your equipment?

Yes, we have several international partners. Contact sales@bikefixtation.com for more information.

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Q: How much space do I need to install a Bike Fixtation kiosk?

The minimum space needed for a full bike repair kiosk is approximately 3' x 10' or 0.9 m x 3 m.

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Q: Do you offer power and electrical modifications for international applications?

Yes. All required power and electrical modifications can be made at the manufacturer per the exact requirements of the customer.

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Q: Are there common problems with the vending machines?

None. The inner workings and mechanics of our machines are the same technology found in the most reliable and technically advanced vending machines found all over the world.

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Q: Can machines operate on any foreign currency?

Yes, our machines can be spec'd with currency specific bill and/or coin readers and card validators.

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Q: Do you have a recommended first order?

Yes. We can create the right product mix and recommended first order for any customer. Contact sales@bikefixtation.com for more information.